Terms And Conditions

Thank you for choosing to book with Riding House Farm Cottages we look forward to welcoming you.  When you make this booking you are entering an agreement with us.  Please read our terms and conditions of booking below.

Prices

The price of the accommodation includes the following:

Electricity, Linen, Hot water, Central heating

Pets

Well behaved pets are permitted BY PRIOR ARRANGEMENT 

Guests can not invite other guests over who are not part of the original booking.

Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable.  If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even we have not yet received your balance.  If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £50 administration fee.  Please note that your deposit is not refundable under any circumstances.  For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. 

Non-availability of Accommodation:

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.  We  would refund all monies paid by you for the holiday.  Our liability would not extend beyond this refund.

Arrival:

Your accommodation will be available to you from 5pm on the day of arrival, unless otherwise arranged.  Please try not to arrive earlier –we will still be busy preparing your accommodation, and won’t be available to welcome you. 

Departure:

Please be ready to leave the accommodation by 10 am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible.  If you have made use of any further service for which payment has not been made during your holiday, we will provide you with an invoice which is payable on departure. 

Damages and Breakages:

Please take care with our properties.  You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.  Please report these as soon as they occur.  We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Please read our privacy policy

Payments

For all bookings we require a deposit of £150 to confirm the booking.   You must make sure that this reaches us within 10 days >of making the booking We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 4 weeks before the start of the holiday.  For holidays which are to take place within 4 weeks of making the booking, the full balance is due on booking.  We strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker. 

Corvid-19

We have completed a certified Cleaning and Infection Control course, including detailed Covid-19 procedures.

Here's what to expect when you come to stay Arrival

Our check in time is now slightly later at 5pm unless prearranged to enable us to carry out the extra cleaning measures

We will be operating a self-check in, but will be on hand at a social distance if you need any help

We will provide extra cleaning products and hand sanitiser to use during your stay

When you enter your Cottage please take your shoes off and leave in the entrance

We have removed non-essential items to reduce risk and make cleaning easier, but if you need anything let us know

Cleaning

In addition to our usual thorough cleaning routines we will be sanitising all high touch surfaces with disinfectant spray

In the cottages all cutlery and crockery and glasses will be run through the dishwasher ready for your arrival

Remote controls are in a plastic bag to reduce risk

Laundry

We will provide pillows, duvets, sheets and towels as usual. If you feel happier bringing your own pillows and bedding just let us know

Linen and towels are washed at 60 degrees

Adhere to social distancing during your stay

Tell us immediately if you feel unwell

Before you leave open all the windows and give the toilets a final flush

Strip the beds and place linen and towels in the bags provided

Empty all rubbish bins

Experiences

Some of our local Peak District attractions won’t be open but there are plenty of wonderful walks from the door and you canbook meals at most of the pubs.

Bear in mind that you will probably need to pre-book tickets in advance to visit attractions which are open.

We are here to help

If you have any concerns or there is anything else you want to know please ask

We look forward to welcoming you to Riding House Farm Cottages